Shipping policy
Welcome to LACE IN SKY. ✨
We are committed to providing a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for details about order processing, shipping methods, tracking, and delivery.
📦 Order Processing
After your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.
Processing Time
1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside business hours will be processed on the next available business day.
- During holidays, promotions, or peak shopping periods, processing times may be slightly extended.
Every order is carefully inspected and packaged before shipment to ensure product quality and order accuracy.
🚚 Shipping Methods & Rates
We currently offer Domestic Shipping within the United States.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.00 |
| Free Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated and displayed during checkout.
⏱️ Estimated Delivery Time
📦 Standard Shipping
Estimated delivery time:
7–15 Business Days
🚀 Expedited Shipping
Estimated delivery time:
6–10 Business Days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, and other circumstances beyond our control.
🔎 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates usually become available within 24–48 hours after the carrier receives and scans your package.
For any questions regarding your shipment, please contact our Customer Support Team.
📝 Shipping Information
To help ensure successful delivery, please note:
- Please verify your shipping address carefully before completing your order.
- Shipping addresses cannot be changed after an order enters processing.
- Orders containing multiple products may be shipped separately depending on inventory availability.
- Shipping carriers are selected based on destination and service availability.
- We currently do not ship to APO, FPO, or DPO military addresses.
⚠️ Shipping Delays
Although we work hard to process and deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
We appreciate your patience and understanding.
📦 Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
Please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our Customer Support Team will review your request and assist you with the next steps.
🏡 Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions and return address.
LACE IN SKY
📍 3956 A B Carter Rd
Fayetteville, NC 28312
United States
⚠️ Business Correspondence Only – Not a Return Address
💌 Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).
Thank you for choosing LACE IN SKY. 💕
We appreciate your trust and support. Our goal is to provide beautiful styles, reliable service, and a seamless shopping experience for every customer. ✨
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